Refund policy

Returns & Refunds Policy – Glamaura

At Glamaura, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must meet the conditions outlined in the sections below.

Return Eligibility

To qualify for a return and refund, the following conditions must be met:

Items must be unworn, unused, and in original condition
Items must be returned in their original packaging
All tags, boxes, and accessories must be included
Items must not show signs of wear, damage, or alteration

Please ensure items are handled with care while in your possession. Returns that do not meet these conditions may not be accepted.

Piercing & Hygiene Products

For hygiene and safety reasons, piercing jewellery and body jewellery can only be returned if:

The original sealed packaging remains unopened
The item is unused and in its original condition

Once the packaging has been opened, piercing items cannot be returned or refunded.

How to Request a Return

To request a return, please contact our customer support team within 14 days of receiving your order.

Please email us at:

Email: infoglamaura.uk@gmail.com

Include the following details in your message:

Your order number
The item(s) you wish to return
The reason for the return

Our team will respond with instructions on how to return your item.

Return Shipping

Customers are responsible for the cost of return shipping, unless the item received is:

Faulty
Damaged
Incorrect

We strongly recommend using a tracked delivery service and keeping proof of postage, as we cannot be responsible for items lost during return transit.

Refund Processing

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method
Refunds are typically processed within 7 working days after the returned item has been received and inspected

Please note that it may take additional time for your bank or payment provider to complete the refund.